Community Guidelines

We allow residents to paint or decorate their apartment home to their individual taste. We require that you return the apartment home to its original condition upon vacating.

Holes should not be drilled in your apartment without prior written consent. Nothing should be permanently fastened to the floors, doors, windows, walls, appliances or fixtures in the apartment, the exterior walls, or porches of the buildings.

Please do not use the balcony, patio, or terrace of your apartment to store personal property.

Additionally, no towels, rags, rugs, laundry, or other items should be hung from any balcony or terrace, nor should anything be thrown or dropped from the windows, balcony or terrace.

Cooking or barbecuing on a porch, patio, or balcony is prohibited.

There is a grill on-site in the picnic area for residents' use.

Common areas of the Community such as sidewalks, entrances, lobbies, hallways, stairways, the fitness center, the business center, and the clubhouse should only be used for the specific purpose of the area.

Furniture, equipment, or personal items will not be placed or stored in any common areas, permanently or temporarily. We may remove such items at anytime, at your expense. Expenses may include any storage fees.

Please refrain from hanging signs, advertisements, or notices on the outside or inside of any apartment or building.

Locks on the doors leading to the apartment should not be altered without our consent.

There is no smoking allowed in any common areas throughout the property, this includes
hallways, pool areas, the fitness center, and the clubhouse.

All equipment located in your apartment or community should be used in a reasonable and careful manner. Equipment includes such things as toilets, sinks, electrical, plumbing, heating, ventilating, air conditioning, building access system, elevators, appliances, or other facilities. If you or your family, guests, or visitors use any equipment in a manner that causes damage to the equipment, you could be held responsible for the costs of repairing or replacing it.

For your safety, please obey all pool rules and regulations. 2 guest per apartment allowed.

Games, sports, and other recreational activities are permitted only in designated areas. All rules and regulations must be obeyed including the days and hours that recreational facilities may be used.

Tennis courts are not to be used for any other activities other than tennis playing. Skates and rollers are prohibited in the tennis court.

We may at any time discontinue any recreational services or close down facilities either temporarily or permanently.

Items which weigh more than we determine is reasonable for the floor loading of the apartment are not permitted. You must check with us before bringing heavy items (i.e., waterbeds, safes, etc.) into the apartment.

There is no charge if you lock yourself out of your apartment home during normal business hours. There is a $50 fee if you lock yourself out of your apartment home after business hours. Please contact our Emergency number at (630) 983-5990 to request assistance with after hour lock-outs.

You must be on the lease and must show a picture ID in order for our staff to give you access into your apartment home.

If you find it necessary to change your locks for any reason, there is a $50 fee for changing the apartment locks and a $15 fee for changing the mailbox locks. You would need to request lock changes in person at the Leasing Office.

If you would like an additional copy of any key we would be happy to assist you. There is a fee of $5 per key for additional keys.

Please keep in mind we may remove any vehicle at the owner’s expense if it appears abandoned, inoperable, does not display an inspection sticker and/or license plates, or the inspection and/or registration is expired.

We apologize, but due to local water restrictions and hazardous substance ordinances, we cannot allow residents or their guests to work on their vehicles in the community parking areas. Vehicles may be washed only in designated areas. If there is no designated area, then washing vehicles is not allowed.

All residents, their family, and guests should conduct themselves in a manner that will not disturb their neighbors or community staff. Noise, odors, or any other actions that cause a disturbance are not permitted. Please do not interfere with the rights, comforts, or convenience of other residents or community staff.

Remember you are responsible for the conduct of your family, friends, guests, and anyone you invite into the community.

We will make reasonable efforts to stop neighbors from disturbing your peace, but we cannot be responsible for controlling their actions. If you are seriously disturbed by activities at your neighbor’s apartment, please call the police.

The monthly pet fee is $25 per household and a $400 deposit is required (1/2 is non-refundable). Dog weight limit is 25lbs.

Cats & dogs are welcome at your community. A Pet Agreement is required for all pets and additional fees apply. Any violation of pet rules and regulations can result in charges to your account, loss of pet privileges, or eviction. See restrictions below.

Number of Pets
Two maximum.

Pet Friendly Areas
Pets may be restricted to certain buildings and/or floor levels within the community.

Service Animals or Assistance Animals for Disabled
Service animals or other assistance animals for disabled residents will always be permitted with verification that the resident qualifies as disabled and requires the animal in order to have equal opportunity to use and enjoy the apartment and community. A Pet Addendum will be required; however, all fees, deposits, and renters’ insurance requirements specific to the animal will be waived. Rules and regulations will apply to the animal.

Dogs

The following dog breeds are not allowed (no full or mix of any of the following):

  • Akita
  • Alaskan Malamute
  • American Bulldog
  • Chow
  • Dalmatian
  • Doberman
  • Dogo Argentino
  • German Shepherd
  • Husky
  • Presa Canario
  • Rottweiler
  • Staffordshire Terrier/Pit Bull
  • Wolf

or any other breed prohibited by management for life/safety reasons. We may change the restricted breed list after thirty (30) days notice; however, if such change means that your dog will no longer be allowed, then your dog will nonetheless be permitted (grandfathered) until the expiration of your then-current lease term. No “visiting” pets are allowed.

Pet Rules and Regulations

  1. Pets must be licensed and immunized in accordance with applicable regulations.
  2. Dogs are not allowed outside the apartment unless on a leash (in accordance with local leash laws) and under your control or under the control of your designated responsible person.
  3. Cats must be indoors only. Only domestic breeds are allowed.
  4. Pets must not be left alone, at any time, outside the apartment. Animal control will be called to remove any pets left unattended within the community.
  5. Dogs may not be tied to any fixed object (such as a tree) anywhere in the community. You may not keep your pet on the balconies or patios unleashed or unattended at any time.
  6. No pets are allowed in the swimming pool areas, other apartments, laundry rooms, offices, clubrooms, or other recreational facilities, except as required by applicable laws related to service animals or other assistance animals.
  7. Dogs and cats must be housebroken. Dogs and cats must be spayed or neutered, and no pet offspring are allowed.
  8. Pets must be walked and curbed only in designated areas. You are responsible for immediate clean-up of pet waste. Pet waste is to be disposed of properly in plastic bags and placed in the dumpsters or other designated dog stations.
  9. You will not allow any pet to become a nuisance or danger to other residents, which includes, but is not limited to, biting, excessive barking, or whining.
  10. Upon maintenance requests, dogs must be restricted to an area not affected by the service request.
  11. You are responsible for any extermination fees incurred as a result of keeping a pet in the apartment.

We may change any of the above Pet Rules and Regulations after thirty (30) days’ notice.

Please do not bring anything into your apartment or the community that increases the risk of fire. Things that could cause an increased risk of fire include flammable oils, fluids, propane, benzene, gasoline, kerosene, or other hazardous materials.

Please refrain from cooking or barbecuing on a porch, patio, balcony, or within 15 feet of any building, except as expressly permitted by your community.

Satellite dishes one meter or less in size are permitted upon your signing a Lease Addendum – Satellite Antenna and Dishes.

Your SmartCard is used like an ATM card. You put money on the SmartCard by going to the Card Meter in the Fitness Center and adding money into the machine. The Card Meter only accepts $1, $5, $10, or $20, and there is a maximum amount of $40 allowed per SmartCard. Remaining balances on the SmartCard cannot be transferred or refunded at move-out.

Adding Value to your SmartCard

- Insert SmartCard into the Cash Service Center, with the chip facing up towards the machine.
- The balance on your card will show on the electronic display.
- To add value on to your card, with the card already in the Cash Service Center, insert $5, $10, or $20 into the bill acceptor.
- Wait for the card to be updated and remove the card.

Use in Laundry Machine

- The price of the cycle is displayed on the electronic display.
- To start the machine, insert SmartCard into the card-reader slot with the chip facing up towards the machine.
- Select the cycle desired. The length of the cycle will be displayed after the machine has started.
- After your cycle selection, wait until the machine starts and the display on the machine says to “Pull Card.”

General Care of SmartCard

- Store card in a safe place away from magnetic fields such as microwaves, computers, other credit cards, and electronic equipment.
- Do not bend.
- Do not insert card in anything but the laundry machines and the Cash Service Center.
- The information may be erased if inserted in any other card reader.
- Keep card and chip clean from any grease, film, or laundry soap.
- Keep card and chip dry and free from scratches.
- Do not put wet clothes on the SmartCard readers.

Stop by the leasing office during normal business hours if you have any questions regarding your SmartCard.

We have contracted a company called BrightView for snow and ice removal operations. Please adhere to the following guidelines related to snow removal:

- All communications regarding snow removal operations should be directed to our Leasing Office (e.g., if plowing or sidewalk clearing has not occurred in your section of the community). If the office is closed due to inclement weather, please leave a voicemail message, as they are monitored and responded to! BrightView has been instructed to only communicate with Community Managers.

- BrightView will begin snow removal operations after two (2) inches of snow has accumulated on paved surfaces or at the discretion of the community.

- Parking spaces will be truck bladed to the extent that parked vehicles permit (at least three unoccupied parking spaces in a row) during the original plowing service. Roadways will be plowed curb to curb, or as close to the curb, as the roadway allows.

- BrightView snowplow operators will attempt to push the snow off the roadway in smooth, continuous passes with the blades angled toward the road to not create large drifts of snow in front of parked cars; however, the contractor is not responsible for removing snow from behind/around cars after the snow removal service. This will inevitably occur each time the truck plows snow from the street, but BrightView has been cautioned to avoid this as much as possible.

- After the snow has been removed, BrightView will use rock salt on the drivelanes and parking areas and ice melt for the sidewalks.

- Snow should never be shoveled onto streets, sidewalks, or other parking spaces. BrightView is not responsible for the removal of snow piled by residents in these areas. When shoveling or blowing snow, please place it onto grass-covered common areas. Visit the Leasing Office to borrow a spare shovel if needed.

- If you are essential personnel or are required to be available for work, please make private arrangements or park on a public or adjacent street.

- Snow removal and ice melt will not be applied to your patio area during winter months by BrightView of the community. Under the provisions of your lease, it is your responsibility to keep your apartment in a clean, orderly, and safe condition. This includes the patio area. Failure to do so will be at your own risk.

All trash should be placed in plastic bags and disposed of in the appropriate waste containers. Bulk items should never be disposed of outside of waste enclosures or left on community grounds. Please do not place any trash in halls, stairways, balconies, or laundry rooms.

Recycling bins are available through out the property.

Ask the leasing office about where to dispose of big furniture.